A group of ladies (expatriates from a number of countries) recently visited a restaurant in the Languedoc, South of France. They loved the food and the place – only criticism was the demeanour of the waitress, who happened to be the owner’s wife. One of the group decided to give some feedback: on the way she out suggested that ‘a smile goes a long way’. The waitress responded. ‘I’ve been smiling. Now I’m washing up’